Before signing
- Know the total in dollars, every fee and the repayment schedule, in writing
- A contract in Khmer that you can take home and read
- Time to decide, without pressure
- Know whether the lender is licensed, and the licence number
During the loan
- A receipt for every repayment
- Repay early without an unreasonable penalty
- Privacy: no contacting your family or employer without your consent
- Fair treatment if you get into difficulty, including rescheduling
If something goes wrong
Every licensed lender must have a complaints process. You can also complain to the National Bank of Cambodia directly. If the lender is one of our partners, we help you write the complaint and follow it up.
Next step