Help & complaints
Help & complaints
Reach a person. If we got something wrong, or a partner did, we want to know.
Reach us
Telegram
@dohtorl
Fastest. Monday to Saturday, 8am to 6pm
Phone
+855 00 000 000
Monday to Friday, 8am to 5pm
Email
help@dohtorl.com
Answered within two working days
Making a complaint
Complaints about a partner count in their next review. Complaints about us are answered by someone other than the person you first spoke to.
- 01
Tell us
By any channel above. Say which partner and what happened. We acknowledge within one working day.
- 02
We look into it
We contact the partner and come back to you within five working days with what we found and what happens next.
- 03
Complain to the partner
Every licensed lender has its own complaints process. We give you the contact and help you write it.
- 04
Beyond us
You can complain to the National Bank of Cambodia directly, at any time. You do not need to go through us first.
National Bank of Cambodia consumer protection
The National Bank of Cambodia accepts complaints about licensed financial institutions. Current contact details are on nbc.gov.kh.